SHIPPING & RETURNS

Shipping

FREE SHIPPING 

We are currently shipping to the following countries:

EU

  • Netherlands
  • Belgium 
  • Germany 
  • Denmark
  • France
  • Italy 
  • Sweden
  • Poland 
  • Spain 
  • Ireland
  • Austria

Non-EU

  • United Kingdom 
    Important: Orders to the UK ship without EU VAT. UK Import VAT (20%), applicable customs duties, and a carrier handling fee (e.g., Royal Mail or Parcelforce fee) will be collected directly by the carrier before your package is delivered.
  • United States
     Important: Orders to the US ship duty-unpaid from the Netherlands. Your order will not include EU VAT. However, depending on product classification and current U.S. Customs regulations, local customs duties or handling fees may be collected by the courier upon delivery.
  • Canada 
    Important: Orders to Canada ship duty-unpaid from the Netherlands. Packages are subject to Canadian sales tax (GST/PST/HST depending on your province), customs duties, and courier brokerage fees upon arrival.
  • Iceland
    Orders to Iceland ship duty-unpaid from the Netherlands without EU VAT. Your order will be subject to Icelandic value-added tax (VAT standard rate of 24%), local customs duties where applicable, and courier clearance fees collected directly by the carrier upon delivery.

Is your country not listed? 
Please write us on info@otec-bags.com to inquire about the (future) possibilities.

Returns

Not completely satisfied with your purchase?

You have the right to return your order within 14 days of receiving it. Within this period, you must notify us that you wish to return the product. 
Please ensure that the product is returned, where reasonably possible, in its original condition and packaging. Products send back without the original label will not be accepted. 

For orders within the Netherlands, Belgium & Germany: 
Returns are free. You'll receive a return label upon request. 

For all other orders:
Return shipping costs are at your own expense. We advise you to use a trustworthy courier and to package the bag in the original packaging. 

Request return
To start the returning process, please email info@otec-bags.com with the following details: 
- Order number
- Reason for return 

Once we have received and inspected the returned item, we will refund the purchase amount within 14 working days.

If you have any questions about your return, please feel free to contact us.