Terugbetalingsbeleid

Returns

Not completely satisfied with your purchase?

You have the right to return your order within 14 days of receiving it. Within this period, you must notify us that you wish to return the product. 
Please ensure that the product is returned, where reasonably possible, in its original condition and packaging. Products send back without the original label will not be accepted. 

For orders within the Netherlands, Belgium & Germany: 
Returns are free. You'll receive a return label upon request. 

For all other orders:
Return shipping costs are at your own expense. We advise you to use a trustworthy courier and to package the bag in the original packaging. 

Request return
To start the returning process, please email info@otec-bags.com with the following details: 
- Ordernumber
- Reason for return 

Once we have received and inspected the returned item, we will refund the purchase amount within 14 working days.

If you have any questions about your return, please feel free to contact us.